Terminos y Condiciones

Terminos y condiciones de reservas en Nomadier

Terminos y Condiciones

The following document its a translation see original in spanish

TERMS AND CONDITIONS OF THE ACCOMMODATION AND TEMPORARY TOURIST STAY SERVICES CONTRACT, HEREINAFTER “THE CONTRACT”, ENTERED INTO BY AND BETWEEN NEO OFFICES SA DE CV, HEREINAFTER REFERRED TO AS “THE HOST”, AND “THE GUEST” INDICATED IN THE “RESERVATION”, AS DEFINED BELOW AND WHICH FORMS AN INTEGRAL PART OF THE CONTRACT, WHO WILL BE JOINTLY REFERRED TO AS “THE PARTIES”, IN ACCORDANCE WITH THE FOLLOWING STATEMENTS AND CLAUSES:

D E C L A R A C I O N E S

I. “The Host” declares that:

It is a legally constituted legal entity under Mexican law, as evidenced by the testimony of public deed number 7450, dated December 2, 2014, granted before the notary public Carlos Cataño Muro Sandoval, number 51, in Mexico City, and registered in the Public Registry of Commerce of Mexico City under number 532731-1, dated March 27, 2014, and that Yosef Zonana Guiznberg, in his capacity as legal representative, in this act intervenes with the powers conferred upon him in the testimony of public deed number 7450, dated December 2, 2014, granted before the notary public Carlos Cataño Muro Sandoval, number 51 of Mexico City, and that said powers have not been revoked, modified or limited as of the date of signing this Contract.

Within its business activities is the provision, on its own behalf or on behalf of third parties, of Lodging and Temporary Tourist Stay services in residential properties, whether houses or entire buildings, or in their rooms or apartments separately (hereinafter, individually designated as the “Property”). Its address is located at C. Atlixco 76 Colonia Condesa, Cuauhtémoc, 06140 Mexico City, CDMX, Mexico, the place where it provides the Lodging and Temporary Tourist Stay Services that are the subject of this Contract (hereinafter, collectively, the “Lodging Services”), which it designates as its conventional address for all purposes of this instrument.

It is registered in the Federal Taxpayer Registry with the code NOF141202L15;

The property has safe and hygienic facilities and the necessary conditions and supplies to provide lodging services; as well as staff trained in handling incidents related to acts of discrimination.

It is prohibited to deny, exclude, or discriminate against access to or provision of services to any person or social group based on skin tone, ethnic or national origin, race, language, sex, gender, age, disability, legal, social, or economic status, indigenous identity, gender identity, physical appearance, health conditions, religion, ways of thinking, sexual orientation or preference, having tattoos, piercings, or any other reason that has the purpose of preventing the enjoyment and exercise of human rights.

To address any request or complaint from the Guest, the following telephone number and email address are available: +525566763867Nomadier.Living@gmail.com, with opening hours from 7:00 a.m. to 10:00 p.m.

Additionally, for handling complaints, reports and emergencies, the Guest may contact the competent authorities through the following means:

Emergencies. Telephone: 911. Hours: 24 hours.

Telephone support area accredited by the Government of Mexico City:

LOCATEL. Telephone: 55-5658-1111. Hours: 24 hours.

Administrative Verification Institute of Mexico City. Telephone: 55-4737-7700.

Email: atencion.invea@cdmx.gob.mx. Hours: Monday to Thursday from 9:00 a.m. to 6:00 p.m. Friday from 9:00 a.m. to 3:00 p.m.

The Guest has been informed of the characteristics and rates of the Lodging Services, including complementary services; as well as the applicable Lodging Tax rate in Mexico City.

The Guest has been informed of the terms and conditions established in this Contract, as well as the Rules or Regulations for the use of the Property, hereinafter simply the “Property Regulations”; documents that are available for consultation and download, at the Property and on the website: https://be.nomadierliving.com/es/terms-and-conditions.

The Guest's personal data will be protected and processed solely for the purpose of providing Lodging Services and in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties. For more information on the processing and protection of your personal data, please consult the privacy notice at the Property and on the website. https://be.nomadierliving.com/es/terms-and-conditions.

II. “The Guest” declares that:

He is a natural person with the legal and economic capacity to be bound by the terms of this Contract, and is identified by the official document that proves his legal age.

He has the occupation, origin, provenance and place of residence indicated in the “Reservation”, as defined below.

He declares under formal oath that he has a family relationship, legal guardianship or custody of the minors accompanying him (if applicable), as evidenced by a suitable document.

The property has safe and hygienic facilities and the necessary conditions and supplies for lodging.

Be fully aware of the characteristics, facilities, location, surface area, capacity, condition, accessories, services and the corresponding common areas of the Property.

Learn about the rates for the Host's Lodging Services at the Property, including any additional services.

Know the applicable tax rates, including the Lodging Tax applicable in Mexico City, and agree to them.

He is familiar with the terms and conditions set forth in this Contract, as well as the Property Regulations; documents which he acknowledges having read and having at his disposal.

Learn about the treatment and protection provided by the Host to your personal data.

Pursuant to the foregoing Declarations, “The Parties” agree to be bound by the following:

C L A U S U L S

FIRST.- CONSENT.-By confirming the reservation of the Property, made by the Guest either directly or through third parties, whether through Technological Platforms or through duly authorized Online Travel Agencies (OTAs), or by booking directly with the Host, or simply by signing the Property Registration Form (Annex A), hereinafter referred to interchangeably as the “Reservation”; the parties express their willingness to be bound in accordance with this Contract, the Host being obligated to make the Property available to the Guest as stipulated in the Reservation and the Guest, in turn, being obligated to pay the certain and determined price in force at the time of making it, committing to comply with all the terms and conditions of this Contract.

All persons staying at the Property, regardless of whether the Reservation was made by a Third Party, are subject to all the Terms and Conditions of this Contract by that fact alone, and will therefore also be considered individually as Guests, being jointly responsible with the person who made the Reservation, for compliance with all the obligations established in their charge in this Contract.

SECOND - OBJECT -The object of this Contract is the provision of Accommodation and Temporary Tourist Stay Services in the Property (“the Accommodation Services”), by the Host and in favor of the Guest, whose characteristics and variable rates, according to market prices, are indicated both in the listings made available to the general public through the web pages and applications of the Technological Platforms and the OTAs, as well as in the Rate List (Annex C) which forms an integral part of this Contract, which is available to the general public and the guest both in the Property, ason the website: https://be.nomadierliving.com/es/terms-and-conditions.

The parties agree that the Accommodation Services do not include complementary services, such as food and beverage sales; cleaning, laundry or ironing services; hairdressing or spa services; office or coworking services; events or entertainment; among other similar services that are subject to availability in each case and that are indicated in The List of Complementary Services Prices (Annex D) is for informational purposes; nor do it include external services provided by third parties.

THIRD.- ACCOMMODATION RATE.-The parties agree that the price to be paid by the Guest, as consideration for the Lodging Services, is the price that was informed to him at the time of confirming his Reservation or, if applicable, its modification authorized by the Host; and, failing that, it is the one that results from applying to the nights of stay, the current prices published in the Rate List (Annex C) made available to the Guest (the “Lodging Rate”).

The price of additional lodging services, as indicated in the Rate List (Annex C), which are incurred by the Guest during their stay, must be added to the Accommodation Rate. hereinafter the “Total Accommodation Rate”; the Host is obligated to respect all prices, and may not charge the Guest for other services without their consent.

The Guest is responsible for any modifications made to the reservation, agreeing to pay any additional amounts, fees, or taxes associated with it.

FOURTH.- FORM AND PLACE OF PAYMENT.-The Guest will make the payment of the Lodging Fee,in national currency, in the time and manner stipulated in the Reservation, through the payment systems of the Technological Platforms or OTAs as appropriate or, failing that, directly to the Host at the Property, no later than the day of your departure (“Check-out”).

Guests may make all applicable payments in cash, by debit card, credit card, electronic funds transfer, or bank deposit, and must provide proof of payment. Payments may also be made in cash in foreign currency at the exchange rate published in the Official Gazette of the Federation on the day of payment. All payments will be considered received subject to collection.

The Guest authorizes the Host to place a hold or pre-authorization on their debit or credit card, on or before the day of their arrival (“Check-in”), to guarantee payment of the Lodging Fee, in case they cannot prove that it has already been paid, as well as a deposit to guarantee payment for additional services.Accommodation and any complementary services that may be required during your stay; as well as any possible damage that may be caused to the Property.

If the Guest does not prove that they have paid the Accommodation Fee on the day of Check-in or during their stay does not guarantee it in any way, the Host will be authorized to cancel the Reservation and deny them access to the Property, or evict them.

The Guest may make the required deposit, as per the previous paragraph, in cash on the day of Check-in, in case he or she does not have another means of payment or the one used is not sufficient, and must wait for its return or release until the Host reviews that there are no outstanding debts or damages to be covered.

No later than the day of Check-out, the Guest must have covered the total Accommodation Rate and the total price of the complementary services.

The Guest may not, under any circumstances, withhold or condition payment of the Accommodation Fee, supplementary services, or any other service rendered, for any reason or under any circumstances. Upon the payment due date, it shall be understood that the Host has duly and properly requested payment from the Guest for all legal purposes.

Delay in payment of any benefit owed by the Guest will generate late payment interest at a rate of 0.5% per day on outstanding balances, until full settlement (the “Surcharges”).

In the event that the Provider has to incur any bank commission derived from the payment method chosen by the Guest, it must be covered in full by the Guest.

In the event of any outstanding debt owed by the Guest, the Host may apply the Deposit to the payment of said debt up to the amount of the debt, without prejudice to the continued existence of the Host's obligation to pay the remaining balance.

In case of refusal to pay by the Guest, the Host is prohibited from retaining the Guest in his person, and must request the immediate intervention of the competent authorities and, in accordance with the provisions of article 2669 of the Civil Code for Mexico City, the Host may retain the Guest's luggage as collateral until he obtains payment of what is owed.

FOURTH BIS.- COUNTERCHARGES AND ADMINISTRATIVE COSTS.-In the event that the Guest initiates a bank chargeback or payment dispute that is deemed unjustified because the services were provided as agreed, the Guest agrees to reimburse the Host for reasonable administrative costs, legal defense, and bank fees associated with said chargeback. The Host may charge these amounts to the credit card held as security or pursue them through appropriate legal channels.

FIFTH.- GUEST RECEPTION AND DEPARTURE.-The Host will hand over the Property to the Guest no later than 3:00 PM on the day of arrival (“Check-in”), and the Guest must vacate the room no later than 10:00 AM on the day of departure (“Check-out”). The Guest will be entitled to a grace period of 60 minutes from the departure time to vacate the Property free of charge; otherwise, the Guest will be charged the current rate for that night or any additional nights occupied, in accordance with the Rate Schedule (Appendix C). In any case, the Guest agrees that the Host may carry out The automatic charge of the additional night(s) to the registered Payment Method, after the tolerance period has elapsed, without prejudice to the deposit made.

SIXTH.- COMPLEMENTARY AND EXTERNAL SERVICES.-As a complement to the Accommodation Services, the Host may provide the Guest, at the Property, with the complementary services indicated in the Price List of Complementary Services (Annex D)which is available to the Guest for consultation both at the Property, and on the website: https://be.nomadierliving.com/es/terms-and-conditions.

These services, subject to availability in each case, may include food and beverage sales; cleaning, laundry or ironing services; hairdressing or spa services; office or coworking services; event or entertainment services; among other similar services; and must be authorized by the Guest ofexpress form in it Annex A.

External services provided by third parties, such as travel agency services, tours or tourist guides; courier or delivery services; car rental, taxi or shuttle services; among other similar services; that have been publicized by the Host in accordance with commercial collaborations, are the sole responsibility of those who provide them, and therefore must be expressly authorized by the Guest and covered.directly to external service providers,in accordance with its own terms and conditions, the Host disclaiming all responsibility related to them.

SEVENTH. RESTRICTIONS.-The Host will ensure that the safety of people is maintained and that the Property is not occupied for activities that disturb public order or affect the social interest, or for the possible commission of a crime, in which cases the Host must notify the competent authorities.

Therefore, the following is strictly prohibited:

The entry into the property of minors who are not accompanied by someone who proves they have a family relationship, guardianship, or custody; and of those who do not register.

Access to the Property with pets, except in the case of assistance or companion dogs, is subject to availability.

Access to the premises with any type of weapon without a valid license or authorization is prohibited, in accordance with Articles 24 and 35 of the Federal Law on Firearms and Explosives. In such cases, the carrying of weapons must not disturb the peace and order of the premises and they must be displayed openly. Furthermore, the Host must be notified.

To generate noise that affects third parties.

Exceeding the building's capacity.

Smoking is prohibited inside the building and in all enclosed public spaces.

The betting exchange inside the building.

Pimping, pornography, prostitution, drug use and trafficking, crimes against health, corruption of minors, sex tourism, trafficking in persons for sexual exploitation.

Recording or video recording of commercial content, video or photographs within the Property.

To damage, modify, alter or interfere in any way with the Property, its facilities, finishes or furnishings.

EIGHTH. OBLIGATIONS OF THE PARTIES.

THE HOST AGREES TO:

Confirm the Guest Reservation, after providing information on the characteristics and rates of the Lodging Services, as well as any complementary services.

Inform the Guest about the terms and conditions set forth in this Contract, and to comply with them.

Inform the Guest about the applicable Lodging Tax in Mexico City.

Inform the Guest about the Property Regulations.

Inform the Guest of any restrictions or prohibitions that apply within the Property.

Do not discriminate against the Guest in any way.

To handle guest complaints, reports and claims.

Allow access to the property to authorized personnelby the Institute of Administrative Verificationas well as to police personnel on assignment.

Allow access to the property to assistance dogs.

Issue and deliver to the Guest the tax receipt that covers the charges made for the total Lodging Rate and complementary services.

Protect the Guest's personal data.

To make effective the civil liability insurance that the Property has.

THE GUEST AGREES TO:

Display an official document proving your legal age, and register yourself and your companions and visitors at theAnnex A.

To prove with an official document that they have a relationship, guardianship or custody of minors accompanying them and to register them in theAnnex A.

Inform the Host, before making the Reservation, if you intend to enter theProperty with pets, which in any case are subject to the Terms and Conditions established in this Contract.

Comply with the control of arrivals and departures of the Property, including name, occupation, origin, provenance, place of residence and contact information for emergencies, of all occupants of the property.

Observe and ensure that your companions and visitors observe the rules of hygiene and social conduct.

Do not perform acts contrary to the rules, and do not engage in offensive or discriminatory conduct.

Respect and ensure that your companions and visitors respect the Building Regulations.

Pay the total Accommodation Fee in the manner established in the Reservation and no later than the day of Check-out, without having filed a claim exempting you from payment.

Do not subsequently request the cancellation or chargeback of charges legitimately made by the Host from your banking institution.

Respect and ensure that your companions and visitors respect the natural, cultural and historical environment, as well as the customs, behaviors and beliefs of the place.

To comply with and enforce the terms and conditions of this Contract on the part of their companions and visitors.

Cover the payment of the applicable Lodging Tax in Mexico City, as well as the Value Added Tax.

Comply with the restrictions or prohibitions that apply to the Property.

Use the property exclusively for residential purposes, and take care of it as if it were your own.

Do not disturb public order or affect the social interest.

Allow access to the Property to the Host or the staff in charge, to carry out maintenance or cleaning of the property, or in cases of emergency.

Allow access to the Property to personnel authorized by the Institute of Administrative Verification, as well as to police personnel in compliance with a commission.

Authorize the automatic charge through the pre-authorized payment method or through any other form of payment, for all damages or losses caused to the Property, its furnishings, installations or finishes, that are duly verified in accordance with the depreciation of the property, and otherwise, to be made available to the authorities for the corresponding crime.

Cover the corresponding amounts for fines that may be incurred for noncompliance with the Terms and Conditions of the Contract, or the Regulations of the Property, according to the amounts established in the Schedule of Rates (Annex C).

EIGHTH BIS.- ACCESS FOR CLEANING AND PRIVACY.-The Guest authorizes scheduled entry by the Host's staff for routine cleaning services within the time windows established in the Property Regulations (Appendix B), unless they expressly indicate their wish not to receive cleaning by indicating "Do Not Disturb" through official channels or on the Registration Form. Refusal of cleaning service will not result in discounts or refunds. Notwithstanding the foregoing, in cases of emergency, security risks, or major maintenance, the Host reserves the right to enter the Property to safeguard the integrity of persons and facilities. In all cases, the safekeeping of valuables will be the Guest's responsibility, and therefore, any lack of security while cleaning is being carried out will be at their own risk. The Host may refuse this service if the Guest refuses to safeguard their belongings themselves.

NINTH.- BUILDING REGULATIONS.-The parties agree that the use of the Property's facilities (in addition to what is stipulated in this Contract) is subject to the provisions of the Property Regulations, a document that is attached to this Contract as Annex B, and which is available to the Guest for consultation and download, both at the Property and on the website: https://be.nomadierliving.com/es/pages/reglamento-del-inmueble.

The Guest acknowledges that by the mere fact of staying at the Property, he accepts the rules contained in the Regulations, which govern the proper use of the Property's facilities, without prejudice to the provisions of this Contract.

TENTH. CANCELLATION POLICIES.-The cancellation of the Reservation is applicable in each specific case, according to the corresponding cancellation policy, as follows.

In cases where the Reservation has been confirmed through Technological Platforms or through duly authorized Online Travel Agencies (OTAs), the current cancellation policy informed by the corresponding means at the time of confirmation of the Reservation will apply, and the cancellation must be carried out in accordance with the established procedure.

The same will apply in the event that the Host finds it necessary to cancel the Reservation confirmed through any of these means, without fault of the Guest (failure in the services).

In cases where the Reservation has been confirmed directly with the Host, or in the absence of any other applicable cancellation policy, provided that it is made in writing and that the Accommodation Services have not yet been provided to the Guest, the following cancellation policy will apply:

To receive a full refund, the Guest must cancel at least 30 days before Check-in.

If you cancel between 15 and 30 days before arrival, the Guest will receive a refund of 50% of the nights booked.

If you cancel less than 7 days before arrival, the Guest will not receive any refund.

In these cases, the Host will have the option to offer the Guest a different date, subject to availability. However, if the reservation was made due to a promotion offered by the Host, the Guest agrees that the fee is non-refundable under any circumstances.

The Host must respond to the Guest's cancellation request within 120 (one hundred and twenty) hours and failure to respond will be understood as the cancellation being accepted, without prejudice to the penalties indicated above.

In the cases of the previous paragraph, when the Host finds it necessary to cancel the Reservation through no fault of the Guest (service failures), and the total Accommodation Rate has been paid, the following cancellation policy will apply:

The Host must issue a full refund if you cancel at least 24 (twenty-four) hours before Check-in.

If you cancel between 24 (twenty-four) hours before Check-in and the Check-in time, the Guest may choose between receiving a full refund or requesting their “Relocation” in accordance with Clause Twelve.

If you cancel after check-in, you can choose between receiving a refund for the proportional part of the nights that have not been enjoyed, or requesting a re-exit.

In all cases where the cancellation is made after Check-in, due to the fault or decision of the Guest, whether due to personal preferences, changes of plans or subjective perceptions, without there being a verified technical failure attributable to the Host that prevents the reasonable use of the Property, no refund will be given for the unused nights, and 100% of the reserved stay will be charged, without prejudice to the specific rules that, in this case, may be applied by the Technological Platforms or OTAs.

In cases where the Guest does not appear at the Property on the day of Check-in (“No show”), the Host will be authorized to charge 100% of The total Accommodation Rate, regardless of whether the Guest arrives later and only uses part of the reserved nights.

ELEVENTH. CAUSES OF TERMINATION.-Failure by either party to comply with any of the restrictions or obligations set forth herein shall be grounds for termination of this Contract.

In the event of termination of this Contract due to the Guest's fault, the Guest shall not be entitled to any refund or credit, and shall also be liable for any damages incurred by the Host, using the same payment method used to cover or guarantee the Accommodation Fee and/or any other services owed, or, if this is insufficient, using any other form of payment. In such cases, the Host shall be authorized to deny the Guest access to the Property or evict them.

In the event of termination of this Contract due to the Host's fault, the Host shall have the right to correct the reason for the breach within 72 (seventy-two) hours, otherwise the Host shall issue a refund corresponding to 100% of the price of the nights actually paid for, which have not been enjoyed by the Guest, or may offer the Guest the option of an additional service or Substitute Accommodation, in accordance with the following Clause.

TWELFTH.- SUBSTITUTE ACCOMMODATION (RELOCATION).-In the event that the Host is unable to provide the reserved Property due to operational reasons, maintenance, or force majeure, they may assign substitute accommodation with equivalent characteristics, category, conditions, and price, subject to availability. Once the Guest accepts the change, the original Accommodation Rate will remain in effect without additional charges.

If the Guest voluntarily or mistakenly requests to be relocated to a higher-priced unit, subject to availability, they must cover the applicable difference. If the Host offers an equivalent or superior option and the Guest refuses it without objectively justified cause (actual technical failure), it will be considered a voluntary cancellation by the Guest, and the provisions of Clause Ten regarding the non-applicability of refunds will apply.

Property availability may vary due to operational or maintenance needs. The Host reserves the right to assign the Guest similar accommodation without prior notice if necessary to optimize their experience or for operational reasons.

THIRTEENTH. FORTUITOUS EVENT AND FORCE MAJEURE.-Fortuitous event or force majeure is understood to be those facts or events beyond the control of the parties, provided that such facts or events are disruptive, unforeseeable, irresistible, insurmountable, current and do not arise from any negligence or fault of any of the parties.

If the Accommodation Services are not provided due to unforeseen circumstances or force majeure, the Guest will be entitled to a 50% refund of the payments actually made directly to the Host. If the Accommodation Services have been partially provided, the Guest will only be entitled to a 50% refund of the portion corresponding to the Accommodation Services not provided.

When the Guest has contributed in any way to the fortuitous event or the cause of force majeure, which totally or partially prevented the use or enjoyment of the Property, he will be obliged to pay 100% of the total Lodging Rate.

FOURTEENTH.- ASSISTANCE AND COMPANION DOGS.-Guests may enter the Property accompanied by an assistance dog, without condition or additional cost, provided that the need for assistance is obvious to any person or, failing that, only if they present a recent document issued by a specialized medical professional, which includes their professional license number and the indication that the person is under professional care due to the condition they present and that they require the dog for their assistance.

If the Guest cannot prove that the animal is an assistance dog, it may be brought into the Property as a companion dog, subject to space availability and payment of the additional fee found in the Rate Schedule (Appendix C). In all cases, the dog must have a current vaccination record to be allowed entry into the Property.

The dog must be kept on a leash or harness and wear an identification tag at all times in all public areas; it may not be left unattended at any time, even inside the building. Pets are not allowed on beds or furniture. Bathing or grooming pets on the premises is prohibited. Pets must relieve themselves outside the property. Failure to comply with this rule will be grounds for termination of the contract.

In the event that the dog damages the Property, its furnishings, facilities or finishes, the Guest shall cover the Host the corresponding cleaning, repair or replacement costs.

FIFTEENTH.- CIVIL LIABILITY.-The Host shall not be liable in any way for any accidents or damages occurring on the Property due to the fault or negligence of the Guest, their companions and/or visitors; or due to acts of God or force majeure. Therefore, the Host is not responsible (including, but not limited to) for losses or damages suffered by the Guest, their companions and/or visitors; nor for personal injuries or accidental death.

If you have made your reservation through technological platforms, the Guest agrees to the liability insurance offered by these platforms for said reservation, and therefore releases the Host from all liability to the extent permitted by law.

The Guest accepts that the Host is not the custodian of the Guest's belongings, therefore the Host does not assume any obligation to safeguard money, jewelry, electronic equipment or other valuables, even if they are inside the safe located in the Property, which (if applicable) is provided exclusively as a protection and self-safety amenity under the sole responsibility of the Guest.

Except in cases of duly proven willful misconduct or gross negligence as defined by law, the Host's total financial liability to the Guest for any reason shall not exceed the amount actually paid for the "Total Accommodation Fee" of the Guest's Reservation. Any liability for indirect, moral, or consequential damages, lost profits, or loss of opportunity is expressly excluded.

SIXTEENTH.- PRIVACY NOTICE.-Both parties acknowledge that prior to the signing of this Contract and in compliance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties, the Host informed the Guest of the procedure to exercise the rights of access, rectification, cancellation and opposition to the processing of their personal data, through theirprivacy noticeAvailable for consultation at the Property and on the website: ____________________________.

Notwithstanding the foregoing, the Guest accepts and authorizes the Host to transfer his personal data to the Mexico City Tourism Secretariat and other competent authorities that may require it, in accordance with the Mexico City Tourism Law and other applicable legal provisions.

The use of personal data for marketing or advertising purposes will require the express consent of the Guest (OPT-IN), which may be granted by checking the corresponding box on the Registration Form (Annex A). Refusal to receive advertising does not affect the provision of lodging services.

SEVENTEENTH.- CONTRACTING BY ELECTRONIC MEANS.-The parties agree that this Contract and its Annexes, Reservations made through Technological Platforms or through OTAs, as well as any form of expression of consent, approval or other documents related thereto, do not require original handwritten signatures for their validity, and may be signed by means of electronic or digital signatures, or by means of numeric, alphanumeric characters, voiceprints, biometric data or any other form required for access to the Technological Platforms or data transmission systems, and that such alternative means of signature and the records where they are applied, will be considered valid for all purposes, including but not limited to civil, commercial, administrative and consumer protection legislation, as well as NOM-151-SCFI-2016, with the same force and consequences as the original handwritten signature of the signing party.

If the Contract or any other document related to it is signed by electronic or digital means, the Parties agree that the formats of the Contract and other documents signed in this way will be kept and made available to the Parties, and they agree that all information exchanged between them for the conclusion of this Contract will be considered as delivered at the time it is sent, in accordance with the data transmission system used, provided that there is confirmation of receipt.

EIGHTEENTH.- POLICY ON PRE-AUTHORIZATION AND RELEASE OF FUNDS.-The Guest acknowledges that upon making their Reservation or during Check-in, a pre-authorization may be placed on their credit card. This pre-authorization is a temporary hold on funds to ensure credit availability to cover potential additional charges, such as damages or extra expenses during their stay. The pre-authorization is not a final charge; the funds are not withdrawn from the Guest's account, but their available funds are temporarily reduced.

Once the stay is over and it has been verified that there are no outstanding balances, the Host will request the cancellation of the pre-authorization. This will release the funds held on the Guest's credit card, restoring their available credit limit. The time it takes for the funds to appear in your account depends entirely on your bank, although this process generally takes between 24 and 72 hours. However, some banks may take longer to update your available balance. This release will not appear as a transaction or refund on your statement; you will simply notice that your credit line or available balance has returned to normal.

The Host will inform the Guest about the pre-authorization process at the time of their Reservation and/or Check-in, and will be available to answer any questions or provide any clarification they may need regarding this process. It is the Guest's responsibility to provide accurate and up-to-date credit card information to avoid any inconvenience or delays in the pre-authorization process, as well as to ensure that their credit card has sufficient funds or credit line to cover the pre-authorization amount. Otherwise, the Host reserves the right to cancel the Reservation and deny the Guest access.

NINETEENTH.- ILLICIT ACTIVITIES.-The Guest, their companions, visitors, and/or occupants of the Property, by virtue of their use of it, agree to occupy it solely and exclusively for the purpose stated in this Contract, and in case of non-compliance, they will be solely responsible for the use given to said property. Should any crime be committed on the Property, they will be directly responsible before the competent authorities or courts of common or federal jurisdiction, thereby releasing the Property, the Host, and/or owners from any liability.

The Guest, their companions, visitors and/or the occupants of the Property agree not to possess, consume, use or allow the storage in said property of any kind of weapons, gunpowder or explosives; as well as psychotropic substances, drugs of any nature, instruments to process them and/or any other of an analogous nature that serves or has served to commit any illegal act, or that are an instrument or product thereof, and therefore they are and will be directly responsible in case the Property, the Host and/or owners are involved by such illegal acts, the parties accepting that any contrary practice will be cause for immediate termination of this Contract and that the competent authorities will be involved.

The Guest, their companions, visitors and/or the occupants of the Property, expressly agree to safely and peacefully remove the Property, the Host and/or owners, or their representatives in the event that said Property is involved in any procedure, including, but not limited to, before the local or Federal Public Prosecutor for the application of the “Law of Extinction of Ownership for the Federal District” or its corresponding Federal or locally applicable law.

In the event that the Guest, their companions, visitors and/or the occupants of the Property use it for a purpose other than that indicated and for this reason the Law of Extinction of Ownership is applied, whether federal or local, they are obliged to indemnify the Host and/or owners of the Property, for the amount resulting from applying the commercial value that the Property had at the time of the declaration of extinction of ownership, and must cover said indemnity no later than within 30 days after the Host and/or owners of the Property are notified.

Likewise, the Guest, their companions, visitors, and/or the occupants of the Property agree to safely and peacefully remove the Property, the Host, and/or owners, or their representatives, should any proceedings for violation of the Civic Culture Law of Mexico City or the Commercial Establishments Law of Mexico City be initiated against them. They further agree to pay all legal fees and expenses, as well as the cost of repairing any damage caused. It is the obligation of the Guest, their companions, visitors, and/or the occupants of the Property to immediately inform the Host and/or owners, or their representatives, of any notification, proceeding, or lawsuit brought against them.

TWENTIETH - ENVIRONMENTAL POLICY -The Host is committed to protecting the rights of nature, encompassing all its ecosystems and species, as a collective entity with rights. Consequently, the Host will promote the care and sustainable use of natural resources, and the Guest is obligated to use them efficiently and sustainably.

The Guest will carry out its activities avoiding generating any type of pollution and affecting health, air quality, climate, environmental conservation, ecological protection or causing damage to the environment, biodiversity and natural resources.

The Host will establish a comprehensive waste management policy in accordance with the environmental regulations for Mexico City, taking into account the sustainable use of water and the treatment of wastewater from its activities.

TWENTY-FIRST. RESPONSIBILITY TOWARDS THE HOST.-In any case, the Guest shall compensate for any damages and losses that the Guest, his companions or visitors cause to the Host in his person or property, or to those of third parties; whether due to his malice, bad faith, fault or negligence; including those caused by defamation or slander, as well as by any impact on the operation and flow of the business, or unfair competition.

Both parties agree to act in good faith at all times and therefore refrain from any manipulative tactics, including threats of negative reviews or public defamation, to obtain financial gain. Should either party engage in such conduct, the Host may terminate the contract without a refund and report the incident to the relevant platforms.

TWENTY-SECOND. DISPUTE RESOLUTION.-For all matters relating to the interpretation, application and fulfillment of this Contract, the Parties agree to resolve their disputes through amicable settlement; if it is not possible to reach a mutual agreement, they agree to submit to mediation by the Technology Platforms or OTAs through which the Reservation was confirmed; and only if conciliation between the parties is not achieved through this mechanism, they agree to submit to arbitration by the Federal Consumer Protection Agency, based in Mexico City, and only if differences remain, they agree to submit to the jurisdiction of the competent Courts of Mexico City.

The Parties declare that they have read this Contract and its Annexes, and agree to all its Terms and Conditions. Therefore, by confirming the Reservation, signing the Registration Form (Annex A), or using the Property, interchangeably, they consent to be bound by this Contract in accordance with the same, in Mexico City, on the date on which any of these events occurs. THE PARTIES.

TWENTY-THIRD.- GUEST COMPLAINTS AND CLAIMS.-The parties agree that any compensation (refunds, bonuses, credits, etc.) for operational failures in the provision of the lodging service, if applicable, will only be granted when the following conditions are met:

1. That the Guest report the incident during their stay through official channels;

2. That the fact is verified and documented by El Anfitrión staff (photos, video or inspection);

3. That the fact directly and materially affects the habitability of the Property;

4. That the impact is quantifiable in money and cannot be corrected within a reasonable time.

No compensation or claims will be made after Check-out, for subjective perceptions or external factors, in accordance with the following Clause, or when The Guest denies access for remediation.

The Host may, at its discretion, offer compensatory courtesies, such as partial refunds, credits, or amenities, to the Guest in certain cases, even though it is not obligated to do so. Such gestures shall in no case be interpreted as an admission of liability, do not set a precedent, and—unless otherwise provided by law—are non-transferable and cannot be exchanged for cash. The Guest's acceptance constitutes full settlement of any and all related complaints or claims.

TWENTY-THIRD. BIS.- EXTERNAL FACTORS.-The Guest acknowledges that the Property is located in urban or natural settings with particular and seasonal environmental characteristics. Therefore, certain factors—such as seasonal humidity, inclement weather, occasional insect entry through open doors/windows, temporary odors resulting from weather conditions or external activities, and normal city noise—are beyond the Host's operational control and do not constitute an operational failure of the Property or the Lodging Services, provided that the Host maintains preventative measures (e.g., ventilation, dehumidification, pest control, and cleaning), in accordance with Clause Twenty and the Property Regulations (Appendix B). In these cases, the Host will take reasonable mitigation or remediation actions, without any financial compensation being due.

TWENTY-FOURTH.- CARE OF PERSONAL ITEMS AND "LOST & FOUND".-The Guest is solely responsible for the safekeeping and security of their belongings at all times. However, any item left behind and located after check-out by the Host's staff will be held for a maximum of 30 (thirty) calendar days, during which time the Guest may claim it in writing, covering the packaging and shipping costs according to the Rate Schedule (Appendix C), plus courier charges. After this period, the Host may dispose of the item to avoid storage costs, without any liability.

BUILDING REGULATIONS (ANNEX B)

For the purposes of these Regulations, "Property" shall be understood to mean both the building or place where the Lodging Services covered by the Contract are provided, and the space, room, or apartment specifically reserved by the Guest. When specific reference is made to "the private spaces of the property," this shall be understood to mean the latter.

In accordance with the provisions of the Contract, during their stay in the Property and by the mere fact of using it, the Guest and their companions and visitors will be subject to the following rules:

The Host is not responsible for valuables, documents, jewelry, money, etc., left in private spaces or public areas of the property, if these are not deposited in the safety deposit boxes and registered.

Check-out time is 10:00 AM. If you wish to change the date or time of departure or add a guest, you must notify the Host and pay the current prices as per the Rate List.Annex C).

If you require additional services, you must request the Price List for Additional Services (Annex D).

Any damage or loss caused to the Property, its furnishings, installations or finishes, which are duly verified in accordance with the depreciation of the property, will be automatically charged to the Guest through the pre-authorized payment method at the replacement value of the same or the value to compensate for the damage.

Every person occupying the Property must register beforehand on the Registration Sheet (Annex A) and observe the rules of hygiene and social coexistence.

Access to the premises with any type of weapon is strictly prohibited without a valid license or authorization, in accordance with Articles 24 and 35 of the Federal Law on Firearms and Explosives. In such cases, the carrying of weapons must not disturb the peace and order of the premises.

Only assistance or companion dogs, previously authorized by the Host, are allowed in the Property.

Dogs must be kept on a leash or harness at all times in all public areas; and may not be left alone at any time, even within the private areas of the building.

The private spaces of the property must be used exclusively for residential purposes, and the Guest and their companions must take care of them as if they were their own.

It is forbidden to remove furniture, linens, household goods, decorative items or any other object from the private spaces of the property.

Activities that generate noise affecting third parties, or that disturb public order or social interest in the Property are not permitted.

Conduct contrary to the rules, or that is offensive or discriminatory, is not permitted in the Property.

Smoking is not permitted in the private areas of the building, nor in any enclosed areas accessible to the public in the building.

The Host must notify the competent authorities if the safety of people is affected, public order or social interest is disturbed, or if a crime is possible to be committed on the Property.

Access to the private spaces of the property must be permitted to the competent authorities in any of the cases indicated in the previous paragraph and, otherwise, the use of public force will be permitted.

The use of parking, if applicable, is a courtesy from the Host, who is therefore not responsible for material damages, thefts or losses, total or partial, suffered by the Guest's vehicle or the objects inside it.

Recordings from security cameras located in public access areas may only be provided to competent authorities who request them for justified reasons.

No later than the day of Check-out, the Guest must have covered the total Accommodation Rate and the total price of the complementary services.

It is strictly forbidden to enter other private spaces, apartments or rooms, without the express consent of their occupants, and provided that the capacity allows it.

Quiet hours in the building are from 11:00 pm to 9:00 am.

All belongings left on the premises will be removed and stored at the Guest's expense, according to the rate indicated in the Rate List (Annex C).

Welcome to https://be.nomadierliving.com/!

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